Returns

Last updated: 21 August 2026

Return window

Beyond your statutory right to cancel within 14 days under the UK Consumer Contracts Regulations 2013, we offer a 30-day returns window. You may return items within 30 days of delivery for a refund or exchange, provided they are unworn, unwashed, undecorated and in their original condition.

Once a blank has been printed, embroidered, dyed or otherwise decorated, it cannot be returned unless it is faulty.

Refunds and exchanges

Once we receive and inspect your return, we’ll refund your original payment method within 14 days, including standard delivery costs (but not any premium delivery upgrade). Return postage is at your cost unless the item is faulty or we sent the wrong item — we recommend a tracked service, as we can’t refund items lost in return transit. The fastest way to change a size or colour is to return the original for a refund and place a new order.

How to start a return

Email blanksbytsg@outlook.com within 30 days of delivery with your order number, and we’ll guide you through it. Returns should be sent to Blanks by TSG, 124 Ross Walk, Leicester, LE4 5HA, United Kingdom.

Faulty or incorrect items

Under the Consumer Rights Act 2015, if an item is faulty or not as described you’re entitled to a repair, replacement or refund. Email us with your order number and photos of the issue and we’ll put it right — including covering return postage.